I’m in New York at the moment, and if you look at some of the most expensive hotels in town like The Intercontinental on Times Square, Warwick Hotel or Marriott Essex I am so surprised when I see they charge you money for the use of Wifi. In 2016.
Seriously, these hotels cost up to 400USD a night and all have 4 or 5 stars. And the cost for the use of Wifi can go up to 14USD a day. I wonder how these guys explain this to their guests.
McDonalds offers free Wifi in all their restaurants. Is it okay that a 5 star hotel offers less service than a fast food restaurant? I think it’s not. That’s why I never stay in hotels if they don’t offer free Wifi. I rather pay a bit more for my room and have the use of internet included in my fare.
Hotels do a good job making acces to the Wifi easy. No pop-up screens where you have to insert difficult passwords everytime you open your laptop. The smoother it goes, the happier the customer, the more likely to give a good review when they’re on the internet anyway.